ACRA - AI-Assisted Customer Request Assignment

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Classify Requests

Assigning customer requests to the most suitable agents is possible using modern AI technologies. Automatic classification of support requests makes their handling faster. ACRA routes your customer support tickets to the correct experts.

  • Shorter average handle time (AHT).
  • Reduced helpdesk agent training.
  • Better and faster feedback for the end customer.

Features

Our AI system in ACRA finds the keywords and categories for your tickets automatically. These keywords are matched to the user-defined experts, who then get assigned the tickets in question. Naturally, you can define manual keywords and assign them.

  • Automatic keyword tagging.
  • Ticket matching to correct experts.
  • Integration to helpdesk (e.g. Zendesk).